Terms & Conditions

1. Acceptance of Terms

Welcome to Raj ENT Hospital. By browsing, using our official website (https://www.rajenthospital.in/), booking an outpatient consultation, or availing inpatient ENT surgical treatments, you agree to comply with and be bound by the following Terms and Conditions. If you disagree with any part of these terms, please consult our administrative desk or refrain from using our digital services.

3. OPD Appointments & Consultations

To ensure high clinical standards and structured patient care, OPD consultations are subject to the following rules:

• Consultation Hours: Outpatient consultations are conducted Monday through Saturday between 10:00 AM – 2:00 PM and 5:00 PM – 8:00 PM. Sunday emergency services are handled on-call.
• Consultation Fee: The initial OPD consultation fee for senior ENT surgeons at Raj ENT Hospital is ₹300/- (valid for specified follow-up periods as communicated by the front desk). Diagnostic tests (such as video nasal endoscopy, pure tone audiometry, tympanometry) carry separate nominal charges.
• Booking Slots: Appointments requested via website forms or telephone are confirmed subject to doctor OT schedules and clinical emergency cases.
• Rescheduling & Cancellations: If you need to postpone or cancel an appointment, please notify the front office at least 2 hours in advance at +91-9828188388.

4. Inpatient Admissions & Surgical Protocols

Surgical interventions (such as Micro Ear Tympanoplasty, FESS Sinus Surgery, Stapedectomy, Coblation Tonsillectomy, and Head-Neck resections) are scheduled following formal in-person clinical diagnosis:

• Informed Consent: Complete clinical consent explaining surgical procedure, expected outcomes, post-op recovery timeline, and potential anesthesia risks is obtained from the patient or legal guardian prior to any procedure.
• PAC Clearance: Pre-Anesthetic Checkup (PAC) including mandatory blood investigations, ECG, and chest evaluations is mandatory before general anesthesia.
• Discharge & Post-Op Follow-Up: Patients are discharged upon surgical stabilization, with formal discharge summaries, medications, and scheduled 7-day follow-up appointments.

5. Cashless Insurance & TPA Claims

Raj ENT Hospital is empanelled with leading Third-Party Administrators (TPAs), private health insurers, and government schemes including RGHS (Rajasthan Government Health Scheme) and Ayushman Bharat:

• Cashless admission is subject to pre-authorization approval from the respective insurance provider or TPA.
• Any non-medical expenses, co-pay clauses, consumables, or claims denied by the insurance provider remain the legal responsibility of the patient/guarantor.

6. Patient Responsibilities & Hospital Code of Conduct

To maintain a healing and safe clinical environment, patients and visitors agree to:

• Provide accurate medical history, previous treatment records, and ongoing medication details to treating physicians.
• Follow post-operative precautions and prescribed medical regimens.
• Respect hospital premises, noise protocols, and visiting hour regulations. Aggression, verbal abuse, or harassment directed at doctors, nursing personnel, or hospital staff is strictly prohibited under healthcare protection acts.

7. Intellectual Property

All logos, clinical branding, photography of hospital premises/OTs, text content, design graphics, and multimedia assets displayed on this website are the intellectual property of Raj ENT Hospital. Reproduction, scraping, or distribution of this content without prior written authorization is strictly prohibited.

8. Governing Law & Jurisdiction

These terms and conditions are governed by and construed in accordance with the laws of India. Any legal dispute, claim, or controversy arising out of hospital services or website usage shall be subject to the exclusive jurisdiction of the competent courts in Jaipur, Rajasthan, India.

9. Contact & Help Desk

For inquiries regarding hospital policies, appointment scheduling, or billing queries, please contact: