Privacy Policy

1. Introduction & Scope

At Raj ENT Hospital (1/54, B2 Bypass Road, SFS, Mansarovar, Jaipur, Rajasthan 302020), patient privacy, medical confidentiality, and data protection are fundamental to our clinical practice. This Privacy Policy outlines how we collect, handle, store, and safeguard your personal and medical information when you visit our hospital, consult our ENT doctors, undergo surgical procedures, or use our official website (https://www.rajenthospital.in/).

2. Information We Collect

In order to provide accurate clinical diagnosis and specialized ENT medical care, we collect the following types of information:

• Patient Identification & Contact Details: Full name, age, gender, date of birth, residential address, mobile phone number, email address, and emergency contact.
• Clinical & Medical History: Symptoms, previous medical reports, prescription history, diagnostic audiometry tests, video endoscopy scans, CT/MRI scan findings, operative notes, and allergy records.
• Insurance & Payment Information: Health insurance policy numbers, TPA (Third-Party Administrator) cards, RGHS (Rajasthan Government Health Scheme) cards, Ayushman Bharat health IDs, and billing transaction receipts.
• Technical Website Data: IP address, device type, browser specifications, and usage analytics collected via standard cookies to improve website functionality.

3. Purpose and Use of Collected Information

Your personal and clinical data is utilized strictly for medical care and healthcare operational purposes, including:

• Scheduling OPD consultations, video endoscopy evaluations, and surgical bookings.
• Delivering personalized medical, endoscopic, and surgical treatments by our ENT specialists.
• Processing cashless insurance pre-authorizations and claims with government schemes (RGHS, Chiranjeevi/Ayushman) and private TPAs.
• Maintaining electronic health records (EHR) as mandated by Indian healthcare regulations and National Medical Commission (NMC) guidelines.
• Sending critical post-operative follow-up notifications, diagnostic reports, and hospital appointment reminders.

4. Medical Confidentiality & Information Security

We treat all patient records with the highest degree of confidentiality under the medical code of ethics and India's Digital Personal Data Protection (DPDP) Act. Our security measures include:

• Access control protocols restricting physical and electronic medical files strictly to authorized medical personnel, surgeons, and nurses directly involved in your care.
• Secure, encrypted servers with industry-standard firewall protections for all digital diagnostic databases.
• Routine audits and non-disclosure agreements binding all hospital administrative staff and healthcare personnel.

5. Sharing & Disclosure of Information

Raj ENT Hospital does not sell, lease, or rent patient data to any third-party marketing companies. Data is disclosed only in the following legitimate circumstances:

• With Insurance Providers & TPAs: For processing cashless claims, pre-authorization, and medical reimbursement with your explicit consent.
• With Partner Laboratories: For specialized diagnostic pathology, histopathology, or radiological imaging required for your ENT condition.
• Legal & Regulatory Obligations: When disclosure is mandatory under applicable Indian law, public health mandates, or court summons.

6. Website Cookies & Analytics

Our website uses performance cookies and Google Analytics to understand visitor engagement, monitor server health, and optimize user experience. These tools do not capture confidential health information. You can configure your browser to decline cookies, although some website features (such as appointment booking modals) may operate with reduced speed.

7. Patient Rights

Patients under our care have the right to:

• Request a physical or digital copy of their diagnostic tests, discharge summaries, and medical records.
• Request correction or updating of inaccurate personal contact details.
• Withdraw consent for non-essential communications (such as hospital awareness newsletters).

8. Grievance Officer & Hospital Contact

For any inquiries, requests concerning your personal medical records, or privacy-related concerns, please reach out to our administrative desk: